Find out where AI actually pays back in your business

0 of 8 answered

1. 01 Who is accountable for AI in your business today?

   A named person, with time allocated to it Someone owns it alongside a bigger day job A few people are experimenting independently Nobody — it has not been assigned
2. 02 How clear is your plan for where AI should be applied?

   We have a ranked list with costs and expected returns We have ideas but nothing prioritised or costed We are mostly reacting to what vendors show us No plan yet — that is why I am here
3. 03 Do you have a written policy for how staff may use AI tools? Including which tools are approved and what data may be entered into them.

   Yes, written, circulated and enforced An informal understanding, nothing documented We are drafting one now No policy at all
4. 04 Do you know which AI tools your team is actually using?

   We keep an inventory and review new requests Roughly — we would miss some No visibility. People use what they like
5. 05 What happens to an enquiry that arrives outside business hours?

   It is answered immediately and automatically Someone replies the next working day It depends who is on and how busy we are Honestly, some of them are lost
6. 06 How much of your team’s week goes on repetitive, rules-based work?

   Very little — most of it is already automated Perhaps a fifth of it A third or more, and it is a known problem We have never measured it
7. 07 How well connected are the systems that hold your customer data?

   One CRM is the source of truth and everything feeds it A CRM exists but plenty lives outside it Mostly spreadsheets, inboxes and phones It is genuinely scattered
8. 08 Could you say today which channel produces your paying customers?

   Yes, with numbers, this quarter Partly — we could estimate it No, we could not evidence that

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